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Phone and Webchat (www.torontoseniorshelpline.ca)

Program: Toronto Seniors Helpline  
Organization: WoodGreen Community Services
Community Care Unit
Phone Numbers: 416-217-2077
Toll-Free: 1-877-621-2077
Email: TC.TorontoSeniorsHelpline@ontariohealthathome.ca
Website: torontoseniorshelpline.ca/
Address:
815 Danforth Ave, Main Fl
Toronto, ON
M4J 1L2
Intersection: University Ave and Dundas St W
Location: Toronto (Blake-Jones)
Accessibility Notes: Wheelchair accessible automatic main entrance * easy access to elevator * wheelchair accessible washroom, assistance needed with door * street parking - not designated
Hours:
  Service
Sun10am-6pm
Mon9am-8pm
Tue9am-8pm
Wed9am-8pm
Thu9am-8pm
Fri9am-8pm
Sat10am-6pm

Thanksgiving: 10am-6pm
Christmas Day: 10am-6pm
Boxing Day: 10am-6pm
Dates Available: Statutory Holidays: 10am-6pm
Executives: Rochelle McAlister
rmcalister@woodgreen.org
Service Description: Services:
  • crisis de-escalation and supportive counseling by phone
  • risk and safety assessment
  • assistance with age-related cognitive, mental health and addiction crises
  • information and referral to local services and supports
  • information and referral for community support services such as adult day programs for frail seniors or those with dementias, case management, congregate dining, foot care, home help, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, transportation
  • intake for COSS (Crisis Outreach for Service)
  • intake point for Behaviour Support Outreach Teams

Fees: Free
Application: Call or webchat
Eligibility / Target Population: Adults 55 years and older
Languages: English * French
Language Notes: Interpretation services available upon request
Area Served:
Toronto  
See Also: Information and Referral Services
Mental Health Crisis Lines
Mental Health for Seniors
Seniors' Intervention and Assistance Services

This information was last completely updated on April 10, 2025

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