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Not all Councillors have community offices

Organization: Toronto, City of  
Phone Numbers: 311 ; outside city limits 416-392-2489 (416-392-CITY)
TTY: 416-338-0889
Fax: 416-338-0685
Email: 311@toronto.ca
Website: www.toronto.ca
Address:
Toronto City Hall
100 Queen St W
Toronto, ON
M5H 2N2
Intersection: Bay St and Queen St W
Accessibility Notes: in underground parking lot, with ramp to entrance
Hours: Toronto City Hall -- Mon-Fri 7:30 am-9:30 pm * 311 -- Mon-Sun 24 hours
Executives: Giuliana Carbone - Interim City Manager
Service Description: Information and referral for City of Toronto services and programs including building permits, inspections and zoning * emergency and disaster preparedness * environmental protection programs * garbage/recycling collection and complaints, including reports of illegal dumping * human rights * kids@computers (computers for children of low income families) * housing standards and complaints (apartments and rooming houses) * marriage licenses and wedding chambers * noise * pest control * property taxes * road maintenance and traffic information * water and sewers

Sidewalk snow removal for seniors and persons with disabilities in East York, Toronto and York -- 416-392-7768, option 4

Hardship Fund, 416-338-8888 -- for low-income residents who are not receiving social assistance * help with health-related expenses such as eyeglasses, emergency dental work, medication, walkers

Emergency Energy Fund 416-338-8888 -- financial assistance for low income residents with disconnections due to late payment of bills

Toronto Renovates 416-392-7620 -- funding for low-income seniors and low-income people with disabilities for health or safety repairs or accessibility modifications to their homes

Property tax and water bill relief programs -- for low-income seniors and low-income people with disabilities

Home Energy Loan Program 416-392-1826 -- low-interest loans to homeowners for energy retrofits * loan is repaid through installments on the property tax bill

Newcomer Kiosks -- information and referral to interpretation and translation services, employment training, community services, schools, health care * located throughout Toronto

For information on Community Councils, Mayor and City Councillors see separate entries

Eligibility / Target Population: Varies by program
Languages: English
Area Served:
Toronto  
See Also: Advocacy and Social Action for People with Disabilities
Emergency Planning and Preparedness
Financial Assistance
Financial Assistance for Children and Families
Financial Assistance for People with Disabilities
Financial Assistance for Rent and Utilities
Government Services - Information
Information and Referral Services
Personal Identification, Certificates and Licences
Residential Care Advocacy and Care Standards

This information was last completely updated on May 8, 2018

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