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Organization:
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Toronto. Employment and Social Services - Yorkgate Office - Ontario Works
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Phone Numbers:
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Ontario Works Application Centre 416-338-8888
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Toll-Free:
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Interactive Voice Response (IVR) 1-800-808-2268 ; Ontario Works Application Centre 1-888-465-4478
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Address:
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Yorkgate Mall
1 York Gate Blvd, Unit 108B
Toronto, ON
M3N 3A1
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Map
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Hours:
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Mon, Wed-Fri 8:30 am-5 pm; Tue 8:30 am-6 pm
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Service Description:
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Client Services and Information Unit 416-338-8888, option 3, then option 7 -- information on Ontario Works, including legislation and procedures * assistance with resolution of issues between OW clients and staff
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status * service not available to TTY users
Right Pay Card -- payment method for Ontario Works clients who do not have bank accounts * cardholder support at 1-855-232-0675, TTY 1-800-833-1213, www.rbcrightpay.com
Financial Assistance
Monthly allowance based on family size, housing costs and income * prescription drug coverage under the Ontario Drug Benefit Program * health benefits including medical supplies, sensory and mobility aids, medical transportation * discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
Housing Stabilization Fund -- help with rent and energy arrears, rent deposit, moving costs and essential furniture * Employment Start-Up Benefit -- covers costs related to starting a job or work placement * Families with Children -- newborn child allowance, child care start-up costs, basic dental care for children
Social Supports
Referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities * help in pursuing child or spousal support
Employment Assistance -- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Employment Centre -- walk-in job search centre * access to computers, Internet, social media, laser printer, scanner, photocopier, telephone * career planning * workshops * assistance with resumes and interview skills * resource materials, job banks, labour market information * referrals for education and upgrading, work and volunteer placements, self-employment and entrepreneurship
Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment
Employer Hotline 416-397-JOBS (5627) -- for employers to post jobs
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
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Application:
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Apply online or call the Application Centre
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Eligibility / Target Population:
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Toronto residents 18 years and older in financial need, determined by a review of income, assets and living expenses * youth 16-17 years may be eligible * people not eligible for social assistance benefits may qualify for one-time help with medical costs * Learning, Earning and Parenting (LEAP) -- parents 16-25 years * Employment Centre -- open to all Toronto residents
Serves those living in postal code areas: M3J, M3N, M9L, M9M
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