Canada Border Services Agency. Customs Division - Ottawa - Online/Telephone Service - Border Services

Organization:

Phone Numbers:

1-800-461-9999

TTY:

1-866-335-3237

Website:

www.cbsa-asfc.gc.ca

Address:

Canadian Border Services Agency
Ottawa, ON
K1A 0L8

Hours:

Telephone agents Mon-Fri 8 am-4 pm

Automated information Mon-Sun 24 hours

Service Description:

General information on

travel and identification documents for entering Canada
advance declaration
personal and commercial importation and exportation
duty and taxes
travelers exemptions
prohibited goods
border wait times

Fees:

None

Application:

Not applicable

Eligibility / Target Population:

No restrictions

Languages:

English ; French

Area Served:

Algoma, Barrie & Area, Bolton Caledon, Bramalea, Brampton, Brant, Burlington, Cambridge–North Dumfries, Chatham – Kent, City of Thunder Bay, Cochrane, Collingwood & Area, District of Kenora, District of Rainy River, District of Thunder Bay, Dufferin, Durham North East, Durham West, East Mississauga, East York, Elgin, Etobicoke, Grey and Bruce, Guelph–Puslinch, Haldimand Norfolk, Haliburton County and City of Kawartha Lakes, Halton Hills, Hamilton, Huron and Perth, James and Hudson Bay Coast, Kingston, Kitchener–Waterloo–Wellesley–Wilmot–Woolwich, Lanark, Leeds & Grenville, London and Middlesex, Midland, Penetanguishene & Area, Milton, Muskoka, Niagara, Niagara North West, Nipissing–Temiskaming, North Etobicoke, Malton, West Woodbridge, North Lanark/North Grenville, North West Mississauga, North York, Northern, Northumberland County, Oakville, Orillia & Area, Ottawa, Oxford and Norfolk, Peterborough City and County, Prescott/Russell, Quinte, Renfrew County, Rural Frontenac, Lennox & Addington, Rural Hastings, Sarnia – Lambton, Scarborough, Scarborough North, Scarborough South, South Etobicoke, South Simcoe, South West Mississauga, Stormont/Dundas/Glengarry, Sudbury–Manitoulin–Parry Sound, Toronto, Wellington, Windsor – Essex, York - Toronto, York Region