SUGGEST AN UPDATE

• when communicating time-sensitive information, include a date
  
• bold text is identified using HTML tags (i.e., <b></b>)
  

• <b>Location closing permanently Sep 30, 2023</b>
  
• <b>Mar 5, 2024</b>: Unionized workers are on strike. Call first to confirm services.

• select the operating name, as used on the service's website or stationery
  
• keep accents and foreign spellings
• avoid starting with A, An, The, Le, La, Les, L'
  
• avoid using . & # No (for number)
• avoid ending with Ltd, Limited, Inc, Incorporated

• Level 2 will automatically display after Level 1, with a dash in between
  
• do not repeat content from Level 1
  
• avoid starting with A, An, The, Le, La, Les, L'
  
• avoid using . & # No (for number)

• Level 3 will automatically display after Level 2, with a dash in between
• use Level 1 and Level 2 first
• avoid starting with A, An, The, Le, La, Les, L'
• avoid using . & # No (for number)

Does not appear on the public site * used for data management purposes

• avoid using . & # No (for number)
• separate multiple service names with a semicolon (;)

• include the area code
• extensions are labelled as "ext"
• separate multiple phone numbers with <br> line breaks
• when needed, label with colons (:) can be placed before phone numbers
  

• 519-660-5910
• 519-660-5910 ext 5923
• 519-555-0100<br>Cell: 519-555-0101
• 519-472-2222 (519-472-CCAC)

• include 1- and the 800, 888, 877, 866, 855, 844, 833, or 822 area code
  
• seven-digit toll-free phone numbers begin with 310
  
• extensions are labelled as "ext"
• do not repeat TTY, Crisis, or Fax toll-free numbers

• 1-888-555-0112 ext 5397
• 1-800-622-6232 (1-800-O-CANADA)

• include the area code

• include the area code
• do not repeat Main Phone unless it has been specifically designated as a crisis line

• include the area code
• do not repeat an Office or Crisis phone number
• do not list an answering machine

• include the area code
• repeat the Main Phone number if it is the same, but note if the office needs to be contacted before faxing

• 519-555-0131
  
• 519-555-0132 (Call first)

• list the entire email in lower case
• do not supplement with other text

• generally choose the "main" page, or a "gateway" page where people can select a language or location
• choose a more specific page if service-related content is buried within a complex website for an umbrella organization

• do not repeat the Service Name fields

• "Building" is abbreviated as Bldg
  
• a separate organization acting as the host for a smaller organization can be listed here, e.g. a mental health clinic that serves as the base for an independent self-help group
• do not repeat the Service Name fields

• Bldg B3
  
• Cherry Hill Village Mall
  
• Lilja Fairclough Bldg

• "Building" is abbreviated as Bldg
• a separate organization acting as the host for a smaller organization can be listed here, e.g. a mental health clinic that serves as the base for an independent self-help group
• do not repeat the Service Name fields

• Bldg B3
• Cherry Hill Village Mall
• Lilja Fairclough Bldg

• leave blank for virtual services (online or phone service) or when confidentiality is a serious concern
• standard abbreviations: Apt, Ave, Bldg, Blvd, Cres, Dr, Hwy, PO Box, Pkwy, Rd, RR, Stn, St
  
• abbreviate directions, e.g. NW
• abbreviate floors, e.g. 4th Fl
• if unsure whether to use "Suite", use the more generic "Unit"
• avoid . & # No (for number)

• 365 Oxford St W, 2nd Fl
  
• 630 Colborne St, Suite 201
• PO Box 4001, Stn A

• leave blank for virtual services (online or phone service) or when confidentiality is a serious concern
• standard abbreviations: Apt, Ave, Bldg, Blvd, Cres, Dr, Hwy, Pkwy, Rd, RR, St
• abbreviate directions, e.g. NW
• abbreviate floors, e.g. 4th Fl
• if unsure whether to use "Suite", use the more generic "Unit"
• avoid . & # No (for number)

• 365 Oxford St W, 2nd Fl
• 630 Colborne St, Suite 201

• include even if the Address field has been purposefully left blank

• use standard 2-letter designations
• avoid punctuation

• ON
• MB
• QC
  

• list a north-south street first, an east-west street second
• if within a block of the main intersection, separate street names with the word "and"
• otherwise, list the main street on which the service is located, and then provide bearing using the other major street(s), e.g. north of Main St
  
• standard abbreviations: Ave, Blvd, Cres, Dr, Hwy, Pkwy, Rd, RR, St
• abbreviate directions, e.g. NW
• avoid . & # No (for number)

• Wonderland Rd N and Sarnia Dr
  
• Colborne St, between First Ave and Central St
• Jones Ave, south of North Service Rd W

• factors include designated parking, power doors, ramps, elevators, and barrier-free washrooms
  
• if "Partially Accessible" is selected, provide further details under Accessibility Notes

• include relevant details for parking, doors, elevators, washrooms, and transportation
  
• include measures taken for hearing- and vision-impaired clients
• avoid punctuation
• separate each note with an asterisk (*)
  

• Push-button doors * easy access to elevator
  
• Barrier-free washroom * assistance needed with front door
• Designated parking by Entrance B * elevator with braille and voice features

• use 3-letter abbreviations for days, or "Daily" for services offered every day
• for ranges, use hyphens (no spaces), e.g. Mon-Fri 8am-5pm
• for lists, use commas, e.g. Mon, Wed, Fri 9am-10am, 3pm-4pm
• two days in a row are a list, except the weekend which is a range, e.g. Sat-Sun
• use "12noon" and "12midnight" (not 12am or 12pm)
• avoid punctuation
• separate hours for different days with an asterisk (*)
• separate hours for different services with <br> line breaks
• show hours for services first, administration second, and label with colons (:) as needed

• Mon-Fri 9am-5pm
• Daily 8am-6:30pm * closed for lunch 12noon-1pm
• Mon, Wed, Thu 9am-5pm * Tue 9am-7pm
• Daily 24 hours<br>Administration: Mon-Thu 8am-4pm
• Daily 12noon-12:30pm, 12midnight-12:30am

• use 3-letter abbreviations for months
• avoid punctuation
• separate each note with an asterisk (*)
  
• do not include standard holiday closures
  
• do not include individual dates that are subject to change
  

• Jul-Aug
• Sep-Jun * open holidays
  
• Open holidays except Christmas Day
  

• include both first and last names in full
• group initials in upper case with no spaces
• use military, religious, or professional honorifics, e.g. Capt, Dr, Rev
  
• do not use social honorifics, e.g. Mr, Mrs
• unless related to the service, do not add credentials, e.g. MSW, PhD
• avoid punctuation
  

• Dr Amélie Wilson
• Warren BJ Swanson, RPN

• capitalize the first and last word, and all other words except articles (a, an, the), prepositions of four letters or less (in, out, to, from, for, with) and conjunctions (and, but, or)
• separate two titles with the word "and"
  
• avoid abbreviations and acronyms, e.g. CEO
• avoid starting with A, An, The, Le, La, Les, L'
  
• avoid punctuation
  

• Chief Executive Officer
• Executive Director
• Manager
• Mayor
• Owner
• President

• do not repeat the Service Name fields
• generally used for employees within associations that have multiple member organizations

• include the area code
• extensions are labelled as "ext"
  
• do not repeat the main Office phone number unless adding an extension

• 519-660-5910 ext 5923

• list the entire email in lowercase
  
• do not supplement with other text
• do not repeat the service's main email address

• include both first and last names in full
• group initials in upper case with no spaces
• use military, religious, or professional honorifics, e.g. Capt, Dr, Rev
  
• do not use social honorifics, e.g. Mr, Mrs
• unless related to the service, do not add credentials, e.g. MSW, PhD
• avoid punctuation
  

• Dr Amélie Wilson
• Warren BJ Swanson, RPN

• capitalize the first and last word, and all other words except articles (a, an, the), prepositions of four letters or less (in, out, to, from, for, with) and conjunctions (and, but, or)
• separate two titles with the word "and"
  
• avoid abbreviations and acronyms, e.g. PSW
  
• avoid starting with A, An, The, Le, La, Les, L'
  
• avoid punctuation
  

• Administrative Assistant
• Communications Officer
• Coordinator
• Receptionist

• do not repeat the Service Name fields
• generally used for employees within associations that have multiple member organizations
  

• include the area code
• extensions are labelled as "ext"
  
• do not repeat the main Office phone number unless adding an extension

• 519-660-5910 ext 5923
  

• list the entire email in lower case
• do not supplement with other text
• do not repeat the service's main email address

• use simple or explained terminology
• avoid punctuation
  
• use asterisks (*) between phrases
• use a blank line between paragraphs
  
• begin with a general statement, followed by capacity information, service details, licensing, and affiliations in that order
• do not repeat content from Service Name, Application, Eligibility, and Fees fields
• avoid personal and subjective statements
  
• avoid matters of atmosphere, branding, and public relations

• follow the guidelines for the Hours and Service Description fields
  
• avoid punctuation
  
• use asterisks (*) between phrases
• use a blank line between paragraphs
• do not include specific dates that are subject to change, or standard holiday closures

• Third Tuesday of the month

Does not appear on the public site * used by health care professionals for planning and data management purposes

• fundraising is included under "Donations"
• fees for goods and services are included under "Private"
• multiple sources are sorted alphabetically and separated by a semicolon (;)

• Donations ; Membership fees
  
• Federal - ESDC
  
• Municipal - London
• Private
• Provincial - MCSS ; Provincial - MCYS
• Provincial - MOHLTC
• Regional - Middlesex County
• United Way
  

• note available subsidies
• when there is no cost, use "Covered by OHIP" or "Free"
• when detailed cost information is subject to change, use "Set fees"
• avoid punctuation and amounts in cents
• separate each note with an asterisk (*)

• Free
• Most services covered by OHIP
  
• $75 per day * additional fee for transportation
  
• Donations requested, but optional
• Sliding scale
• Set fees * subsidies may be available
• Set fees * rent-geared-to-income available

• when anyone can apply, but it is not obvious, add "no referral required"
• use "call" instead of "phone" or "telephone"
• avoid "please" or other familiar language
• avoid punctuation
  
• separate each note with an asterisk (*)

• Appointment required
• Medical referral required
• Walk in * bring photo ID and proof of address
• Intake conducted Mon-Fri 9am-2pm * call Mon 9am-5pm for appointment
• Call or visit * no referral required

• if there are no firm restrictions for eligibility, a general target population may be entered
  
• use asterisks (*) between phrases
• avoid uninformative statements such as "Call for eligibility information"
  
• use "No restrictions" for services that imply a limited clientele but are open to all, e.g. Jewish Community Centres
  

• Adults with psychiatric disabilities
• Adults 65 years and older who are independent
  
• Children and youth 17 years and younger
• Children 18 months to 5 years * toilet trained
• Children 6-12 years, enrolled at Fleming School
• Youth 16-21 years, receiving social assistance
• Tenants at risk of eviction
• Women living with HIV/AIDS, and their caregivers

• "interpretation" is used for verbal communication
• "translation" is used for the written word
  
• avoid punctuation
• use asterisks (*) between phrases
  

• French interpretation available upon request * French website
  
• Arabic staff available Mon, Thu 11am-5pm
  
• Conference calls with certified Spanish interpreter available by appointment

• commercial services with an expected operational area, but not restricted by specific catchment areas, should be amended by the phrase "and area", e.g. London and area

Does not appear on the public site * used by health care professionals for planning and data management purposes

• select one of the "Government" options for direct government services, e.g. police forces, fire stations, city councils, civic administrations
• select either "Commercial" or "Non Profit" for all other services, including indirect government services, e.g. hospitals, public health units, libraries, schools

Does not appear on the public site * used for data management purposes

• include both first and last names in full
• group initials in upper case with no spaces
• use military, religious, or professional honorifics, e.g. Capt, Dr, Rev
  
• do not use social honorifics, e.g. Mr, Mrs
• unless related to the service, do not add credentials, e.g. MSW, PhD
• avoid punctuation
  

• Dr Amélie Wilson
• Warren BJ Swanson, RPN

Does not appear on the public site * used for data management purposes

• capitalize the first and last word, and all other words except articles (a, an, the), prepositions of four letters or less (in, out, to, from, for, with) and conjunctions (and, but, or)
• separate two titles with the word "and"
  
• avoid abbreviations and acronyms
  
• avoid starting with A, An, The, Le, La, Les, L'
  
• avoid punctuation

Does not appear on the public site * used for data management purposes

• do not repeat the Service Name fields
• generally used for employees within associations that have multiple member organizations
  

Does not appear on the public site * used for data management purposes

• include the area code
• extensions are labelled as "ext"

Does not appear on the public site * used for data management purposes

• list the entire email in lower case
• do not supplement with other text

Does not appear on the public site * used for data management purposes